Last Updated: October 26, 2026 • Effective Immediately
These Terms of Service govern your access to and use of XONIKA3 ("the Platform"), including its multi-tenant workspace, double-entry financial ledger, CRM suite, commerce engine, customer support desk, bookings calendar, and third-party ecosystem connectors.
XONIKA3 provides a 14-day free trial upon account registration. During the trial period, your tenant receives full functionality corresponding to your chosen plan. You may upgrade, downgrade, or cancel at any time during the trial without incurring any charges.
Following the trial period, subscriptions are billed either monthly or annually in advance depending on your selected billing frequency. Subscription plans (Starter, Growth, Enterprise) specify clear seat limits, contact caps, and integration quotas.
Customers are responsible for maintaining the confidentiality of their user credentials and API tokens. You agree not to attempt to bypass Row-Level Security isolation, perform unauthorized penetration testing against shared infrastructure, or use outbound webhooks for denial-of-service activities.
XONIKA3 targets a 99.9% uptime availability for core REST APIs, database queries, and background webhook dispatchers, excluding scheduled maintenance announced with reasonable advance notice.
You may terminate your subscription at any time via the self-service billing management portal. Following termination, you retain 30 days of read-only access to export financial journals, customer records, and ticket archives before tenant decommissioning.